Product Warranty Policy – Golden Lotus Electronic Weighing

First and foremost, Golden Lotus Electronic Weighing sincerely thanks our valued customers for your trust and continued use of our products and services. Your satisfaction and confidence are the driving forces that inspire us to continuously improve and grow.

To protect your rights and reaffirm our commitment to product quality, we would like to present our Product Warranty Policy, applicable to products provided by Golden Lotus, as follows:

1. Warranty Principles

Golden Lotus commits to warranty support for electronic weighing scales, indicators, and measuring devices supplied by the company under the following conditions:

  • The product does not function as specified by the manufacturer.
  • Technical issues arise due to manufacturing defects.
  • Warranty methods include repair or replacement, depending on the level of damage.

2. Valid Warranty Conditions

The product is eligible for warranty if the following conditions are met:

  • Still within the warranty period, counted from the date of delivery.
  • Accompanied by a valid warranty card or delivery note indicating the warranty duration and product serial number.
  • Warranty seals and tamper-proof labels must be intact, not torn or altered.
  • The issue must stem from a manufacturer’s technical fault, not from user mishandling or external factors.

3. Warranty Exclusions

The following cases are not covered under warranty:

  • Warranty period has expired.
  • Seals are torn, removed, overwritten, or altered.
  • Warranty card is missing or does not show a valid serial number and purchase date.
  • Product serial number does not match the warranty documents.
  • Damage due to dropping, collision, water ingress, moisture, fire, natural disasters, or pests.
  • Damage caused by incorrect voltage, improper use, or unauthorized repair or tampering.

4. Warranty Procedure

Depending on prior agreement or specific conditions, we offer two forms of warranty service:

  • On-site service at the customer’s location (as per prior agreement or contract).
  • At the Golden Lotus service center.

Please provide the product information, Serial Number, and warranty documentation when requesting service.

5. Warranty Contact Information

Golden Lotus Co., Ltd.
82/2/11 Dinh Bo Linh Street, Ward 26, Binh Thanh District, Ho Chi Minh City
📞 (028) 3511 7799 – 3511 4858 – 3511 4859
📩 [email protected]
🌐 www.hoasenvang.vn

Note: All content of this policy is the intellectual property of Golden Lotus Co., Ltd. We reserve the right to modify this warranty policy without prior notice.